Position Summary:
As the Office Manager of GENISCi operating as Executive Home Care, you will be the central point of coordination for day-to-day administrative and operational activities. The role includes ensuring business operations run smoothly, maintaining regulatory compliance, and providing administrative support to both clinical and non-clinical staff. The Office Manager collaborates closely with the Administrator, Director of Nursing (DN), caregivers, and other staff.
Qualifications:
- Bachelor’s Degree in Business, Sales and Marketing, Healthcare, or a related field.
- A minimum of 5 years of supervisory and office management experience in healthcare or related field.
- Experience working with healthcare/home healthcare standards and quality assurance or risk management.
- Working knowledge of Virginia HCO (Home Care Organization) and CMS (Centers for Medicare & Medicaid Services) documentation standards a plus
- Excellent organizational, communication, and multitasking skills
- Proficient with Microsoft Office Suite, Google Workspace, and HR/EHR platforms
Essential Functions:
- Manage front office and administrative operations, including reception, phones, scheduling, records, and supply inventory
- Serve as a liaison between clients, caregivers, and agency leadership to support service delivery and communications
- Manage documentation related to client admissions, personnel files, compliance tracking, and billing coordination
- Support onboarding of staff and maintain employee records in alignment with VDH (Virginia Department of Health) and agency policies
- Schedule and confirm client visits, coordinating closely with caregivers and the Director of Nursing (DN)
- Maintain the agency calendar, track deadlines for licensing and credentialing documentation
- Work closely with the CEO and clinical staff to support quality assurance initiatives and audits
- Coordinate with third-party vendors, such as accounting (e.g., Vyde), background check (e.g., VerifiedFirst), equipment suppliers (e.g., Milliken Medical), HR platforms (e.g., CareerPlug, ADP), EHR systems (e.g., WellSky), etc. support data entry and document control
- Provide administrative support to the Administrator and assist with logistical tasks related to GENISCi’s QA/PI (Quality Assurance/Performance Improvement) initiatives
Knowledge, Skills, Abilities:
- Effective oral and written communication.
- Excellent interpersonal and coaching skills.
- Evidence of the practice of a high level of confidentiality.
- Excellent organizational skills.
- Encourages and promotes teamwork.
Working Environment
Office environment.
Position Physical Demands:
Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Due to the expectation of overnight travel, must be able to lift at least 40 pounds to move suitcase(s). Extended time at a computer work screen and on the telephone.
Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.
Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field.
Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential.
Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided.
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