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Client Coordinator Campbell

Client Coordinator

Full Time • Campbell
Benefits:
  • Supportive Work Environment
  • Professional Development Opportunities
  • Flexible Scheduling
  • Sick Leave
  • Inclusive culture
  • Biweekly Pay
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
Qualifications:
  • High School graduate
  • One year of office experience preferred Computer experience
  • Excellent phone manners and organizational skills
Reports to:
Administrator/Director of Nursing 
 
Performance Criteria:
  • Answers the telephone promptly and courteously.
  • Responsible for accurate documentation of intake information.
  • Responsible for appropriate staffing of aides. Collaborates with the Nursing department when applicable.
  • Responsible for notifying RN when the patient is hospitalized.
  • Maintain communication with the hospital discharge planner to receive appropriate discharge paperwork.
  • Notify the Nursing department of hospital discharges. Maintain appropriate staffing if the RN determines a post-hospital visit is required.
  • Responsible for notifying the nursing department and when applicable, the care coordinator of any change in a patient's status.
  • Responsible to be an advocate for patients and patient representatives.
  • Responsible for maintaining occurrence documentation in the office. Accountable for communication and documentation to the Nursing department.
  • Responsible for “on-call” when indicated on the on-call schedule.
  • Maintains appropriate documentation on an on-call log.
  • Communicate with the on-call nurse when appropriate.
  • Responsible for the initial interview of aides.
  • Collaborates with the nursing department in the performance evaluation process for aides as it pertains to timeliness, punctuality, and continuity.
  • Assist with the implementation of the aide in-service calendar.
  • Assists supervisor in introducing office policy and procedure to new hires at orientation to the agency.
  • Assist in the marketing of the agency where needed.
  • Responsible for maintaining minimum overtime hours.
  • Assists with tasks that may need completion (filing, photocopying, review of paperwork, mailing, etc.).
  • Consistently seeks, accepts, and implements suggestions to improve performance.
  • Demonstrates respect for the opinions of others.
  • Consistently assumes and follows through on the responsibility for assignment.
  • Demonstrates the ability to function effectively under stressful situations.
  • Maintains confidentiality of client observations and records.
  • Utilizes time effectively, maintaining a consistent level of productivity.
  • Consistently complies with standards for attendance, absence notification, and punctuality.
  • Consistently demonstrates professionalism through appearance, performance, and communication.
  • Assumes responsibility for reading and comprehending all posted notices, communications policies, and procedures.
  • Respect the rights, privacy, and property of others at all times.
Compensation: $18.50 - $24.00 per hour




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Why Work for Executive Home Care?

Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.

Our caregiver culture is centered around respect and kindness, and we love more than anything to see our caregivers advance in their roles while making a lasting impact in people’s lives, every day.

We offer:

Competitive Compensation
A Dynamic Work Environment
& Opportunities to Build a Career That Will Always be in Demand!